We make every
attempt to ship all orders as soon as possible.
Most orders will leave our warehouse the same business day, if payment is made before 10am EST.
However, occasionally it will take longer to process
and ship your order. During the holiday season, this is
especially true. Please be aware of this in advance.
If you need your order by a specific deadline, please feel free
to email us so we can give you an estimated sipping date.
In house rush is available for a small fee as well as expedited
When your package
does ship, you will receive an automated email from our
carrier. This email will be sent to the email address registered
with your PayPal account or payment. Please check your junk
and spam folders for this email. It will contain all
of your tracking information for your order. Due to the volume
of requests, we are not able to respond to all emails
for shipping information. Instead we rely on this automated
system to inform you. If you do not receive this email within
7 days from your order, please email us for assistance.
We keep our shipping costs as low as we
can by passing our volume discounts on to our customers. Our website is integrated with FedEx and USPS to give you many shipping options. You can select the option that is best for you, based on cost and transit time. All shipping rates are calculated by their respective carriers, based on your package size and weight.
All of our doll clothing and "soft lines" ship FREE within the 48 US States!!
Please email any questions
regarding International or Expedited Shipping to Ruth@My18InchDoll.com
If you are
interested in purchasing anything on this site, you may
do so by adding the item to your shopping cart and following the checkout prompts. We accept
Mastercard, Visa, Discover, and American Express for online orders
with secure payment by PayPal. Through PayPal, you can also
pay by e-check but we cannot ship your order until the check
If you experience difficulty with our site when placing an order, please email us at Ruth@my18inchdoll.com
for assistance. If you are experiencing trouble making your payment, please contact PayPal for assistance.
information including email address, telephone number,
address, etc. which is provided by the user is used solely for
the purpose of completing the order. This includes information
pertaining to gift recipients. Financial information including
credit card numbers, expiration dates, billing address kept
secure by PayPal. We do not have access to this information.
When you make a purchase
on our website, you will receive our free e-newsletter. Our
e-newsletter will alert you of special sales and discounts.
You may cancel your subscription at any time.
Where can you find My 18 Inch Doll?
Our online store is open 24 hours a day, 365 days a year.
You can also find us out and about at some of Central New York's greatest attractions!
Visit us at our mini-store in the Destiny USA expansion wing on the first floor of the beautiful Carousel Center in Syracuse NY!
You can also find us in the Center of Progress Building at the Great New York State Fair!